64,641 passenger grievances resolved at 99.85% rate in six months
The question asked by Shri Suresh Kumar Shetkar to the Ministry of Civil Aviation regarding awareness of passenger rights, including steps taken for nationwide campaigns, digital complaint platforms, penalties for airlines, impact of air traffic surge, and potential regulatory amendments.
Shri Suresh Kumar Shetkar (asked), Ministry of Civil Aviation (answered)
- Passenger Charter issued by MoCA
- QR code links to Passenger Charter displayed at airports
- AirSewa portal for grievance redressal
- 64,641 grievances received (01.01.2026-30.06.2026), 64,546 resolved (99.85% resolution rate)
- DGCA conducts surveillance inspections and spot checks
- DGCA has issued passenger centric CARs including for disability, denied boarding, cancellations, delays, and refunds
- CARs revised from time to time
Written from the document by AI, and checked against it. The original below is authoritative.
The original document
Parliamentary Q&A
30.07.2026
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Document details
| Official title | Awareness regarding Passenger Rights |
| Source body | Parliament of India — Questions & Answers (Lok Sabha, starred) |
| Reference number | LS Q172 (Session 8) |
| Status | closed (question) |
| Year | 30.0 |
| Closing date | — |
| Documents | 1 |