RailOne app official, 'Where is My Train' not; 6 crore daily NTES enquiries
The question asked about the National Train Enquiry System (NTES) details, including real-time information, user satisfaction, waiting time reduction, automatic refunds, and future e-ticketing plans. The Ministry of Railways was asked.
Dr. Shrikant Eknath Shinde, Shri Naresh Ganpat Mhaske (asked); Ministry of Railways (answered)
- NTES implemented in 2000
- 4.5 crore Android downloads, 16 lakh iOS downloads as of 01.08.2026
- 80,000 concurrent users, 6 crore enquiries daily
- Automatic refunds for e-Tickets only
- 89% of reserved tickets booked online (vs 49% in 2013-14)
- 39% unreserved tickets via non-counter modes
- RailOne App launched 01.07.2025
- Daily average 10 lakhs tickets, 2.79 lakhs reserved, 7.24 lakhs unreserved
- 4.76 crore app downloads
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The original document
Parliamentary Q&A
12.08.2026
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Document details
| Official title | National Train Enquiry System |
| Source body | Parliament of India — Questions & Answers (Lok Sabha, starred) |
| Reference number | LS Q343 (Session 8) |
| Status | closed (question) |
| Year | 12.0 |
| Closing date | — |
| Documents | 1 |