Parliament Parliament Q&A
RailOne app official, 'Where is My Train' not; 6 crore daily NTES enquiries
The question asked about the National Train Enquiry System (NTES) details, including real-time information, user satisfaction, waiting time reduction, automatic refunds, and future e-ticketing plans.
The Ministry of Railways was asked.
Asked and answered by: Dr. Shrikant Eknath Shinde, Shri Naresh Ganpat Mhaske (asked); Ministry of Railways (answered)
What the government said
- NTES implemented in 2000
- 4.5 crore Android downloads, 16 lakh iOS downloads as of 01.08.2026
- 80,000 concurrent users, 6 crore enquiries daily
- Automatic refunds for e-Tickets only
- 89% of reserved tickets booked online (vs 49% in 2013-14)
- 39% unreserved tickets via non-counter modes
- RailOne App launched 01.07.2025
- Daily average 10 lakhs tickets, 2.79 lakhs reserved, 7.24 lakhs unreserved
- 4.76 crore app downloads
Also in the document
- 'Where is My Train' app is not official; RailOne is official
- Automatic refunds only for e-Tickets, not counter tickets
- RailOne App combines multiple services into single platform
How this was written
An AI model running on our own computer read the government document and wrote this summary. No person has checked it.
✓ Figures checked. Every number in this summary was found in the document by an automated check.
That check compares numbers only. It cannot confirm that the wording says what the document says — so the original document is always the authority.
The original document
Parliament of India — Questions & Answers (Lok Sabha, starred)
Question to govt · Ref. LS Q343 (Session 8) · 12 Aug 2026
Read it here
Discussion
No one has discussed this document yet.