₹5.13 crore in fines imposed on railway food vendors over three years

The government responded by laying a statement on the Table of the House summarizing these statistics and measures.

Asked and answered by: Asked by: Shri Saptagiri Sankar Ulaka and Shri Benny Behanan. Answered by: Ministry of Railways (Minister Shri Ashwini Vaishnaw).

What the government said

• Indian Railways serves approximately 58 crore meals annually.
• Food quality complaints average 0.0008% of total meals.
• IRCTC imposed fines totaling ₹5.13 crore over the last three years.
• 54 show-cause notices were issued.
• 6 contracts were terminated and licensees debarred.
• Measures include CCTV installation in Base Kitchens, QR codes on meal packets for transparency, and mandatory FSSAI certification.
• Regular and surprise inspections are conducted by Railway/IRCTC officials and Food Safety Officers.

Also in the document

• The answer does not provide the specific year-wise or zone-wise breakdowns requested in parts (a), (b), and (c) of the question, instead providing aggregate figures for the last three years.
• The specific list of vendors fined or blacklisted is not included in the text, though it is stated that the list of debarred licensees is published on the IRCTC website.