Supreme Court rejects Navi General Insurance apology over ignored notice

This matter concerns the enforcement of the Supreme Court's previous orders regarding the integration of digital portals for road accident claims, specifically addressing the non-appearance of several insurance company respondents and their officers.

Who it concerns: Petitioner: The Oriental Insurance Co. Ltd.; Respondents: Tuni Pati & Ors. (including various State Governments, Insurance Companies like Navi General Insurance, New India Assurance, and Liberty General Insurance); Bench: Hon'ble Mr. Justice Ahsanuddin Amanullah and Hon'ble Mr. Justice Prasanna B. Varale.

What the court decided

• The Court rejected the apology tendered by Navi General Insurance Limited (Respondent No. 82) as 'cosmetic and not heartfelt'.
• Notice in contempt was issued to Mr. Vaibhav Goyal, Managing Director/CEO of Navi General Insurance Limited, to show cause why appropriate action for contempt should not be taken against him.
• Notice in contempt was issued to Respondents No. 45, 64, 77, 89, 93, 95, and 102 for non-appearance.
• The Court accepted the unconditional apology of Mr. Parag Ved, CEO of Liberty General Insurance Limited (Respondent No. 79), and closed the contempt issue against him.
• Personal appearance was dispensed with for most respondents except Respondent No. 93 (Zuno General Insurance Ltd.).

Also in the document

• The Court expressed shock at the Managing Director of Navi General Insurance assuming the non-processing of the Court's notice was a 'bona fide error' without issuing notice to the responsible persons.
• The Court noted that the notice dated 6th April 2026 was received by Navi General Insurance on 18th April 2026 but was not processed.
• The Court stated that the apology from Navi General Insurance was rejected because no action had been taken against the persons responsible for the non-processing.