National Testing Agency
NTA AI call centre tender: ₹20 crore turnover bar for ₹10 crore contract
The National Testing Agency (NTA), under the Ministry of Education, is procuring a comprehensive AI-enabled cloud-based call/contact centre service on a per-seat basis, including onsite setup and manpower.
2000 LakhThe minimum average annual turnover requirement of 2000 Lakh (20 Crore INR) is significantly high relative to the e…
Who can bid: Bidders must be a registered legal entity with a minimum average annual turnover of 2000 Lakh (INR) over the last three years. They must have 3 years of past experience providing similar services to Central/State Government organizations or PSUs. Specific past performance is required: either three similar services costing at least 40% of the estimated cost, two costing at least 50%, or one costing at least 80%. No relaxation is provided for Micro, Small, and Medium Enterprises (MSEs) or Startups regarding turnover and experience criteria.
Key terms
- Estimated Bid Value: 100,000,000 INR (Inclusive of all taxes)
- EMD Amount: 2,000,000 INR
- Contract Period: 2 Years
- Bid End Date/Time: 28-10-2026 18:00:00
- Bid Validity: 180 Days
- Tender Type: GeM (Bid Number GEM/2026/B/8130623), Two Packet Bid
- Evaluation Method: Quality & Cost Based Selection (QCBS) with 70:30 weightage
Also in the document
- The minimum average annual turnover requirement of 2000 Lakh (20 Crore INR) is significantly high relative to the estimated bid value of 10 Crore INR.
- The tender explicitly states that no relaxation is provided for MSEs or Startups regarding the turnover and experience criteria.
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The original document
National Testing Agency (NTA)
Tender · Ref. GEM/2026/B/8130623 · 7 Oct 2026
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