Markets Reserve Bank of India
RBI to survey 9,000 customers on CKYC onboarding satisfaction
The Reserve Bank of India (RBI) is contracting a survey agency to conduct a customer satisfaction survey for 9,000 customers onboarded using CKYC IDs across select banks.
Key terms
- Tender Type: E-tender (No.: 2026_RBI_292286_1)
- Sample Size: 9,000 customers
- Investigators: Approximately 140
- Training Duration: 5 days
- Data Source: ~75,000 customer records provided by RBI
Also in the document
- The survey requires handling customer data in line with DPDP guidelines.
- 5% of the survey data must represent responses from live onboarding in bank branches.
How this was written
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The original document
Reserve Bank of India (RBI)
Tender · Ref. 25919 · 6 Oct 2026
Read it here
Questions a citizen might ask
Observations drawn mechanically from the documents — not findings or allegations.
- The department changed this document 1 time after first publishing it.
- What prompted each amendment, and was the closing date extended to give bidders time to respond?
- Do the eligibility and scope requirements match the stated purpose and estimated value?
- Were all amendments published on the portal before the deadline?
Discussion
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