Markets Reserve Bank of India
Corrigendum - Survey on satisfaction level of customers onboarded using CKYC ID, Mumbai
The Reserve Bank of India (RBI) is contracting for a survey to assess the satisfaction level of customers who were onboarded using a CKYC ID in Mumbai.
Who can bid: Eligibility criteria are not stated in the document.
Key terms
- Tender number: 2026_RBI_292286_1
- Original tender uploaded on September 29, 2026
- Survey scope: 9,000 customers from select banks
- Interview requirement: Maximum 20 interviews per branch (revised from at least 15)
Also in the document
- The corrigendum reduces the minimum number of interviews required per branch from 15 to a maximum of 20, while keeping the total customer count at 9,000.
How this was written
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The original document
Reserve Bank of India (RBI)
Tender · Ref. 25911 · 1 Oct 2026
Read it here
Questions a citizen might ask
Observations drawn mechanically from the documents — not findings or allegations.
- The department changed this document 1 time after first publishing it.
- What prompted each amendment, and was the closing date extended to give bidders time to respond?
- Do the eligibility and scope requirements match the stated purpose and estimated value?
- Were all amendments published on the portal before the deadline?
Discussion
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