65.95% of Tatkal requests in June 2026 were bots, ministry says

The question asked the Ministry of Railways to state if it is aware of the ineffectiveness of the Tatkal booking system due to brokers and bots, and to provide details on arrests, punitive actions, and cybersecurity measures implemented to ensure fair ticketing.

Asked by Shri Shyamkumar Daulat Barve; Answered by the Minister of Railways, Information & Broadcasting and Electronics & Information Technology (Shri Ashwini Vaishnaw).

• Aadhaar authentication and OTP verification are mandatory for online Tatkal bookings to prevent fake accounts.
• Anti-bot solutions, Web Application Firewalls (WAF), and Content Delivery Networks (CDN) are deployed to filter non-genuine users.
• The system is hosted in an ISO 27001 certified data centre in Chanakyapuri, New Delhi.
• 3.04 crore suspicious user IDs were deactivated and 6.22 crore placed under revalidation between 2025-26 and June 2026.
• 22,676 touts were arrested by the Railway Protection Force (RPF) from 2021 to June 2026.
• 13,343 suspicious email domains were blocked and 530 complaints were lodged on the National Cyber Crime Portal in the same period.
• An average of 57.74% of requests to the e-ticketing system in the last six months were identified as bots.

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